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Frequently Asked Questions |
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Frequently Asked Questions |
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Pioneer-Net is making this page available to our valued customers in order to provide them with the answers to some of them commonly asked questions. We encourage you to bookmark this page, or print it off, for future reference. If you do require assistance you can reach our technical support staff at the times and numbers below.
Business
Office Hours: Monday-Friday 9am to 5pm
Telephone: 863-3783
Pioneer net uses PPP to allow your computer to access our server, making the
in home setup a breeze. We will help you over the
phone, it takes about 5 minutes.
Call 863-3783 for prompt service.
If you should have to reformat your hard drive, and lose all of your internet settings,
all you will need to do is pop in your Pioneer setup disk and add your username
and password and you are back online. Pioneer setup disks are available at
our Myrtle Creek ofiice.
Your e-mail address is: yourusername@pioneer-net.com. So if your login name
(username) is billybob, your email address at Pioneer-Net would be:
billybob@pioneer-net.com
Ours is support@pioneer-net.com
Due to the complex nature of a computer, this could happen for a number of reasons. Many times, simply erasing everything in the user name and password box and re-entering it is all that is required. Restarting your computer will also help out, and this will be one of the first thing a technician will have you do if you call for support. Please check these areas before calling for support.
Another possibility is that your account is not currently active. If you haven't received a bill, or haven't paid your bill for any reason, your account may have been suspended. Call 863-3783 to verify.
Sometimes, your operating system will become unstable and lock up. This is not caused by Pioneer. Follow the guidelines that come with your owner's manual for restarting your computer. It is a common occurrence, please do not be alarmed. :-)
Pioneer uses a POP 3 server.
Incoming and Outgoing SMTP is 206.58.81.4
Your Pop account is JUST your user name, not your whole mail address.
OUTLOOK EXPRESS mail options:
Start outlook express. Click tools, accounts, click on the mail tab, select a
mail account, and click properties. You can change your information there.
Netscape Navigator/Messenger
Start Netscape and click Edit, Preferences, and click on the + next to Mail and News
Servers. You may put in the same server information here that you see above. One
note, to change the incoming mail server on some versions of Netscape, you have to delete
the old settings, then add ours.
The internet functions on the premise of many computers talking to each other. Your computer talks to our computers and our computers talk to many others. Even though Pioneer-Net strives to keep our servers running at peek performance, situations arise when the computers that we need to connect to in order for you to travel the internet become unavailable. This is usually because of TELCO line breaks and cuts to Pioneer's upstream providers, "Which is TOTALLY out of our control". These situations are usually fixed quickly, sometimes a little patience needs to be exercised. So PLEASE no crude or rude phone calls unless you want to be removed from Pioneer-nets system immediately without a refund. Please remember to check Pioneer-Net's home page if you think there may be a problem. We always try to convey this type of information by posting a notice on our home page or sending out an email to your Pioneer account.
