Polici

By placing an order, you are stating that you have read, understand and agree to the terms of the sale as stated on  this page.  Please take a moment to read the information here.  Thank you!! 

A HUGE THANK YOU TO ALL MY WONDERFUL CUSTOMERS! 

If you are purchasing a resin from me or may do so in the future, it is vital that you  sign up for TabaskeauStudioNews!!!  I am not responsible for getting information to you via individual emails.  All important updates on resins, shipping etc. will be announced via the group.  Thank you!

 

 

EMAILS

 

  *Please* review this page and the page of the resin you are interested in carefully before shooting me an email.  One of my New Year's resolutions  is to spend a lot less time on the computer and more quality  time with my family. So, if you don't hear back from me for quite some time, that's why.  I also may not respond if the answer can be found on this page.  If you email me a photo to post on my website, it may take me a couple months to get it posted.  I sincerely appreciate all my customers and their business.  I enjoy hearing from you and read all your emails, but my family and sculpting time are seriously suffering because I spend so much time trying to keep up.  I realize now that it is impossible.  

 

Ordering

When ordering please include 

v  Your first and last name.  Please don't assume I know your last name.

v  Your physical shipping address.  I will only ship to you.  If you pay via Paypal or check, I will ship to the address on Paypal or the address on your return envelope.

v   If you do not provide me with your physical address for traditional resin shipments, this could seriously delay your shipping date.  I save up traditional PO shipments so I can send several at once.  

v The name of the resin and quantity.

v How you plan to pay 

vOrders that are missing one of these things may not be processed correctly or may get shipped to the wrong address!

 

v  For customers within the US, I will not ship to a 3rd party.  

For overseas customers that want their resin shipped to a prepper/painter in the US, I will do that provided you follow this guideline: 

vYou must send the full name and address of the person you want it shipped to WHEN YOU PLACE YOUR ORDER!!  I cannot be going back and changing orders, this is too time consuming.   

Paypal 

My Paypal ID is tabasco1@pioneer-net.com.

I do offer Paypal as an option for payment, but if you can send a check or money order, please do that instead.  I am charged fees every time someone sends a payment through Paypal, and they add up fast!  

Please mail Payments to: 

Stacey Tumlinson

5480 Clarks Branch Rd

Roseburg, OR  97470

(541) 677-9143

For overseas customers, and credit card payments please use Paypal. 

Time Payments

On specified resins, payments can be made for up to 60 days after your deposit is made.  In special cases this may be extended, such as if you are purchasing more than one resin from me, but it must be discussed before you reserve your resin.  The deposit amount will be announced at the time the resin is released.  If no payment is made within the 60 days after your deposit I reserve the right to sell that resin to another person.   I reserve the right to stop the time payment option at any time during the release of a resin.  If you default on your agreement to complete time payments within the agreed upon time NO REFUNDS will be given of any monies you have paid towards your resin and it may be sold to another person.  

Deposits

**All deposits are non-refundable. ** The deposit is due within a certain number of days.  This time differs per resin and will be announced when the resin is released.  If it is not received within the specified time, I will remove your name from the list.  

*Important*  The deposit holds your resin for 60 days.  If you have not paid off your resin within 60 days after the deposit, I reserve the right to sell that resin to another person and you will not receive a refund of your deposit. This especially applies to resins that are sold out and I have your resin waiting to be paid on past the 60 days, while others are on a waiting list.  Some resins will have time payments allowed for 90 days, and those will be announced at the time of their release.

Shipping 

vI ship all traditional resins via UPS, insured unless you have a PO Box or are an overseas customer.

vIf you have a PO Box, please send me your physical address for traditional resins.  If I have to ship your traditional resin via the PO shipping may be delayed as I hold back PO Box shipments so that I can ship several at once.

vI will not hold your package here and wait to ship it if you are not home.  I ship according to my schedule and cannot be responsible for remembering when everyone will be gone or on vacation.  The ONLY exception is in the case of a natural disaster, such as a hurricane.

vFor Stablemates, they will be shipped via the US Postal Service via Priority mail.  I will not insure them, as the Post Office has never honored my claims.  If your stablemate gets broken in route, contact me immediately.

vInsurance and tracking is NOT included in US Postal shipments, so you will need to request insurance and pay for it if  you want your traditional resin insured via USPS.

vI will not track your package via the Postal Service.  

vI will not replace your model for free if they break it and will not honor the claim.  

 OVERSEAS AND INTERNATIONAL CUSTOMERS:

vI recommend Global Express for traditionals! It gets there really fast and can be tracked.  Worldwide flat rate of $33 for a box with 1 model in it.  More than 1 model:  Check with me on cost.

vOtherwise I will ship your models US Postal Service  4-7 day air.  

vFor stablemates, please add a flat rate of worldwide of $15 for shipping.

vI will not insure your box, because insurance is worthless for overseas~ they will not honor a claim.

vI reserve the right to claim full value on any packages.

vI cannot track overseas shipments.

 vOnce the box leaves my care at the Post Office, I am no longer liable for it in any way. If it is lost in transit or broken, I will not replace it.     

Return Policy

All Sales Are Final

vYou have 1 week ( 7 days) after you have received your resin to inspect it and contact me if you think there is a problem.  If it turns out that your resin is sticky, I will replace it.  If you contact me after 7 days have passed, I will not replace your resin.   I plan to test every batch of resin *that I cast*as best I know how to see if they are 'bad'.  I suggest that you do the same when any horse arrives from any caster!  Run a hair dryer over it for a minute and see if shiny spots appear anywhere.  Then spray some primer on the horse in different areas and check it the next day to see if it's sticky.  Make sure you have properly shaken the primer and not sprayed on a humid day.  Please understand that a resin can go sticky at ANY TIME.....from the day after being cast to  years after being cast.  There is just no way of knowing or predicting  what resins will present a problem in the future. 

If you want a guarantee that your horse will last forever or it will be replaced--I strongly suggest that you go down and buy insurance on your resins........  Or do not buy resins any longer.  I cannot give you a  promise that this resin will last forever or that it will not go sticky at some later date.  I am not the chemist that designed it or supplier of the raw materials that resin is made up of.  Nor can I afford to be your insurance company.  I will promise to do all that I can to provide you with resin that is to the best of my knowledge properly cured. 

That said, the problem with resins going sticky and not curing properly is not a new one.  It has been known for years within this hobby that this happens and has been dealt with in different ways.  If you have a resin that goes sticky on you~ you are not the first and won't be the last.  I certainly hope that it never happens to you, but if it does, remain calm and research ways to repair/ re-prep and paint your sculpture.   Yahoo groups Model Horse Customizers is a good resource.

All traditional resins  are  hollow cast  using Smooth Cast 300.   Legs are re-enforced with wire. There may be flaws, and I will be repairing them with Apoxie sculpt and sanding smooth any repaired areas. If you receive a resin and you are concerned about a repaired area ( aside from the belly button!), please contact me.  You have 1 week from the date you receive your model to contact me with concerns about your resin.  

Show Donations

 I want to support our hobby as much as I can, especially in my sparsely populated and spread out Region:  Region 1.  So, if you are holding a NAN approved show in Region 1, I will most likely donate something~ probably an unpainted resin.  You will need to give me a few months notice, and I may not be able to tell you exactly what resin I can donate at the time you contact me.  If you are in another Region, the likelihood that I can donate is pretty small, as my first commitment is to my own Region. :) 

My Inspiration

 In light of past accusations that it is necessary  for me to clearly state without exception my sculptures are in no way intended to copy another person's work.  They are  from my own imagination and stems from the inspiration I get from the beauty of horses~ weather through real life, photos, videos, paintings, etc.   I realize that some of them may be similar to other sculptures in the hobby.  

POSTING ADS FOR CUSTOMERS

Please do not email and ask me to post your advertisement/sales resin to my Yahoo Group.   I recommend the MH$P, HaynetExchange and ModelHorse Exchange for advertising.   I reserve the right to post ads for customers or those I am doing business with as I see fit.

Customizing/Resculpting

  I allow resculpting and customizing of all of my resins. Knock yourself out!  Please claim the work as your own, and DO NOT UNDER ANY CIRCUMSTANCES REPRODUCE YOUR CM PIECE. 

Sold Out Resins-How I sell them

I will announce the resin's release on Tabaskeau Studio News.  At that time, members can email and reserve their copy.  I take a certain number of reservations before I call the mold run 'Sold Out'.  What sold out means is that I am no longer accepting customer orders.  This number may or may not include any artist copies that I want to keep for myself.  Any castings not reserved by/sold to customers then become my private reserve.  I reserve the right to sell these 'private reserve' resins however I wish.

Trades

I have many people ask me if I will take partial trades for other models.  I do occasionally make a trade.. (If I accepted all these offers, I'd have a lots of models and no money!  :)  If you want to trade please see my WANT LIST.  Generally, those are the only artists/resins that I am interested in.  Thank you !

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